The drivers of Black and Asian people’s perceptions of racial discrimination by public services: a qualitative study presents findings from research commissioned in order to understand the drivers of Black and Asian people’s perceptions of racial discrimination in eight key public services. The report sets out the factors that contribute to perceptions of discrimination or fairness.

Local doctors’ surgeries were perceived to be fair.  GP services are perceived to be benevolent,  doctors are highly-trained professionals who only focused on each person’s biomedical needs and who developed personal relationships ith many of their patients. Most believed that the diverse ethnic profile of doctors guaranteed fair services. Only a small minority of respondents had directly experienced racial discrimination: they were almost all Asian patients who had been seen by Asian doctors. These experiences did not lead them to think that GP services in general were racist. Respondents noted no improvements in GP service because they had always considered them to be fair.