Making experiences count: the proposed new arrangements for handling health and social care complaints - response to consultation February 7, 2008
Posted by western4uk in Complaints Procedures, Grey Literature, NHS, Social Services.Tags: Complaints Prcedures, Consultation, Grey Literature, NHS, Stakeholder Participation
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Between June and October 2007, proposals for reform of NHS and social care complaints arrangements were consulted on. Making experiences count: the proposed new arrangements for handling health and social care complaints - response to consultation summarises the responses and how the Department of Health has taken them into account in its response. Itsets out the detail on its intentions to implement reform of the health and social care complaints processes.
Making experiences count: a new approach to responding to complaints - a document for information and comment can be read here.
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