Patient experience PSA scores update including results from the 2006 patient surveys April 22, 2008
Posted by tracyjulia in Choice, Grey Literature, Mental Health, Primary Care, Quality.Tags: Quality, Grey Literature, Mental Health, Primary Care, Choice, Patient Satisfaction
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Patient Experience Scores for the PSA target – April 2008 updates the patient experience scores published on 29 January 2007. They include scores derived from survey results published by the Healthcare Commission for 2006/07. There are new data points for ‘adult inpatients’ and ‘community mental health’ in 2006/07. These figures report on progress against the PSA target for sustained improvement in patient experience.
- The overall patient experience score for adult inpatients in 2006/07 has increased slightly to 76.4 from the score of 76.2 in 2005/06. The score is 0.7 points higher than in the earliest fully comparable year of 2003/04 (75.7).
- The overall patient experience score for community mental health services in 2006/07 has increased to 75.2, up 0.7 points from the score of 74.5 in 2005/06.
- Scores for ‘involvement in decisions about healthcare’ cannot be compared across sectors. The baseline scores for emergency services (2004/05) is 77.1. The baseline score for outpatients (2004/05) is 81.7. For adult inpatients, the latest score of 70.9 is unchanged from 2003/04. Results for community mental health services show a slight increase to 63.7 in 2006/07 (from 63.3 in 2003/04) whilst primary care results are slightly lower at 81.9 in 2005/06, compared to 82.1 in 2003/04
- The baseline score for ‘choice of provider’ is 27.3 from the 2005/06 DH survey of PCTs. This score represents the baseline position in the last year before the choice of provider policy was introduced.
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