Respectful Management of Serious Clinical Adverse Events, 2nd ed.

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Title: Respectful Management of Serious Clinical Adverse Events, 2nd ed.

The Skinny: Document that aims to:

1. Encourage and help every organization to develop a clinical crisis management plan before they need to use it;
2. Provide an approach to integrating this plan into the organizational culture of quality and safety, with a particular focus on patient- and family-centered care and fair and just treatment for staff;
3. Provide organizations with a concise, practical resource to inform their efforts when a serious adverse event occurs in the absence of a clinical crisis management plan and/or culture of quality and safety.

To support this it provides a Checklist, a Work Plan, and an Assessment Tool.

Publisher: Institute for Healthcare Improvement

Published: October 2011

Size: 55p.

Additional Documents:

• Respectful Management of Serious Clinical Adverse Events, 2nd ed. Appendix A
• Respectful Management of Serious Clinical Adverse Events, 2nd ed. Appendix B
• Respectful Management of Serious Clinical Adverse Events, 2nd ed. Appendix C
• Planning for a clinical crisis: Next steps