Fade Library has begun to measure its impact over a range of core library services with quick and simple impact response forms. This gives us a measure of the impact of what we do at the library in terms of the use of information by our users. This page shows the current snapshot of impact measures as it stands today.
Total Impact of Service
| User Expectation of Service | % Impact |
| Exceeded Expectations | 86% |
| Satisfied With Service | 14% |
| Dissatisfied With Service | 0% |
| Service Users | |
| Liverpool PCT Commissioner | 39% |
| NHS Liverpool Community Services | 43% |
| External NHS Users | 18% |
| Impact | % Impact |
| It refreshed my memory of details or facts | 22% |
| It substantiated what I knew or suspected | 22% |
| It supports me in the course I am undertaking | 45% |
| It supports current practice | 37% |
| It supports changes in practice | 41% |
| It improves patient care | 47% |
| It supports the strategic development of the organisation | 6% |
| It supports redesign of services | 2% |
| It supports the prioritisation process | 2% |
| It saves the organisation money | 25% |
| It saves me money | 10% |
| I will need to obtain more information on the topic | 20% |
| I expected to find something else | 4% |
| I will share the information with colleagues | 51% |
| I will add the information to my own collection | 31% |
| Yes | No | |
| Reuse Intention | 100% | 0% |
| Recommend to a Colleague | 100% | 0% |
Impact of Search Service
| User Expectation of Service | % Impact |
| Exceeded Expectations | 79% |
| Satisfied | 21% |
| Dissatisfied | 0% |
| Service Users | |
| Liverpool PCT Commissioner | 36% |
| Liverpool PCT Community Services | 46% |
| Other NHS Orgs. | 18% |
| Impact | % Impact |
| It refreshed my memory of details or facts | 21% |
| It substantiated what I knew or suspected | 21% |
| It supports me in the course I am undertaking | 57% |
| It supports current practice | 39% |
| It supports changes in practice | 43% |
| It improves patient care | 46% |
| It supports the strategic development of the organisation | 7% |
| It supports redesign of services | 0% |
| It supports the prioritisation process | 0% |
| It saves the organisation money | 14% |
| It saves me money | 11% |
| I will need to obtain more information on the topic | 21% |
| I expected to find something else | 4% |
| I will share the information with colleagues | 39% |
| I will add the information to my own collection | 25% |
| Yes | No | |
| Reuse Service | 100% | 0% |
| Recommend Service | 100% | 0% |
Impact of Document Supply Service
| User Expectation of Service | % Impact |
| Exceeded Expectations | 95% |
| Satisfied | 5% |
| Dissatisfied | 0% |
| Organisational Use | % |
| Liverpool PCT Commissioner | 40% |
| NHS Liverpool Community Services | 40% |
| Other NHS Organisations | 20% |
| Impact | % Impact |
| It refreshed my memory of details or facts | 15% |
| It substantiated what I knew or suspected | 25% |
| It supports me in the course I am undertaking | 25% |
| It supports current practice | 25% |
| It supports changes in practice | 35% |
| It improves patient care | 40% |
| It supports the strategic development of the organisation | 5% |
| It supports redesign of services | 5% |
| It supports the prioritisation process | 5% |
| It saves the organisation money | 40% |
| It saves me money | 10% |
| I will need to obtain more information on the topic | 15% |
| I expected to find something else | 5% |
| I will share the information with colleagues | 60% |
| I will add the information to my own collection | 35% |
| Yes | No | |
| Reuse Service | 100% | 0% |
| Recommend Service | 100% | 0% |
Impact of Training
| User Expectation of Service | % Impact |
| Exceeded Expectations | 100% |
| Satisfied | 0% |
| Dissatisfied | 0% |
| Service Users | |
| Liverpool PCT Commissioner | 67% |
| NHS Liverpool Community Services | 33% |
| Other NHS Orgs. | 0% |
| Impact | % Impact |
| It refreshed my memory of details or facts | 67% |
| It substantiated what I knew or suspected | 0% |
| It supports me in the course I am undertaking | 67% |
| It supports current practice | 100% |
| It supports changes in practice | 67% |
| It improves patient care | 100% |
| It supports the strategic development of the organisation | 0% |
| It supports redesign of services | 0% |
| It supports the prioritisation process | 0% |
| It saves the organisation money | 33% |
| It saves me money | 0% |
| I will need to obtain more information on the topic | 33% |
| I expected to find something else | 0% |
| I will share the information with colleagues | 100% |
| I will add the information to my own collection | 67% |
| Yes | No | |
| Reuse Service | 100% | 0% |
| Recommend Service | 100% | 0% |
